Shipping policy

Last updated: November 10, 2026

Every ROSAAVÉ piece is hand-finished by our karigars in Karachi, so each order is prepared with care before it leaves our studio. This policy explains how long your order will take, what delivery costs & what to expect when your parcel arrives.

Payment & order confirmation: All orders on rosaave.com are paid by card at checkout, & we don't offer cash on delivery. Your order is confirmed once your payment is successful, & you'll receive a confirmation email with your order number. Production & delivery times are counted from this confirmation.

Delivery within Pakistan

  • Cost: delivery is free on every order within Pakistan.

  • Time: your order will reach you within 10 to 15 working days of confirmation, which includes the time to finish, quality-check & pack your piece as well as courier delivery. Working days exclude Sundays & public holidays.

  • Tracking: once your order is dispatched, we'll send you a tracking number by email & WhatsApp.

  • Insurance: every parcel is shipped insured & tracked through our courier partners.

International delivery

  • Where we ship: we ship worldwide.

  • Cost: international shipping is calculated at checkout based on your destination & the weight of your order.

  • Time: your piece is finished within the same production time as Pakistani orders, & international transit then usually takes 5 to 10 working days, depending on your country & customs clearance.

  • Customs duties & taxes: any import duties, taxes or customs fees charged by your country are the customer's responsibility & are paid to the courier or customs authority on delivery. These charges aren't included in your order total, & we can't predict or control them, so we recommend checking your country's import rules before ordering.

  • Refused parcels: if a parcel is refused or returned because duties weren't paid, any refund or credit will have the original shipping cost & the return shipping cost deducted.

Event dates & urgent orders: If you need your outfit for a specific wedding or event, please add the date in the order notes at checkout or message us on WhatsApp before you order, so we can confirm whether we can meet it. During the wedding season & before Eid, courier networks are busier & delivery can take a few extra days, so we recommend ordering at least 3 weeks before your event.

Address accuracy & missed deliveries: Please check your shipping address & phone number carefully at checkout, because we aren't responsible for delays or losses caused by incorrect details. If you need to change your address, contact us within 24 hours of placing your order. If the courier can't deliver after their attempts & the parcel returns to us, we'll contact you to arrange redelivery, & any additional delivery charge will pay any additional delivery charge.

Damaged or missing parcels: We recommend recording a video while you open your parcel. If your parcel arrives damaged, opened or with something missing, please get in touch with us within 48 hours of delivery with your order number, photos & the unboxing video, & we'll make it right as described in our Refund & Return Policy. If your tracking shows no movement for more than 5 working days, please let us know & we'll follow up with the courier for you.

Contact: For any shipping questions, email us at [hello@rosaave.com] or message us on WhatsApp at +92 324 3124643, Monday to Saturday.

ROSAAVÉ, C-145, Block 6, Gulshan-e-Iqbal, Karachi, Pakistan