Privacy policy

Last updated: November 10, 2026

This Privacy Policy explains how ROSAAVÉ ("ROSAAVÉ", "we", "us" or "our"), C-145, Block 6, Gulshan-e-Iqbal, Karachi, Pakistan, collects, uses & protects your personal information when you visit rosaave.com, place an order or contact us through email, WhatsApp or social media. By using our website, you agree to the practices described in this policy.

Information we collect

  • Information you give us: your name, email address, phone number & billing & shipping addresses when you place an order or create an account; body measurements, event dates & fitting notes you share for sizing, custom orders or alterations; messages, photos & details you send us by email, WhatsApp, Instagram or other channels; & your email address or phone number if you sign up for our newsletter or WhatsApp updates.

  • Payment information: card payments are processed securely by our payment partners. We don't see or store your full card number, & we receive only limited details, such as the card type & last 4 digits, to confirm your payment.

  • Information collected automatically: when you browse our website, our service providers & we collect information such as your device, browser, IP address, approximate location, the pages you view & how you arrived at our site, using cookies & similar technologies.

How we use your information: We use your information to:

  • process, make, ship & deliver your orders & send you order & delivery updates;

  • handle sizing questions, alterations, exchanges, returns & refunds;

  • answer your messages & provide customer service;

  • prevent fraud & keep our website & payments secure;

  • understand how our website is used so we can improve it;

  • send you news about new collections & offers, only where you've agreed to receive them; &

  • meet our legal, tax & accounting obligations.

Who we share it with We never sell your personal information. We share it only with trusted partners who need it to run our business, & only for the purposes above:

  • Shopify, which hosts our online store & processes order data;

  • payment providers, which process your card payment securely;

  • courier & shipping partners, which receive your name, address & phone number to deliver your order;

  • marketing & analytics tools, such as Meta (Instagram & Facebook) & Google, which use cookies to measure our advertising & website performance;

  • professional advisors, such as our accountants & lawyers, where needed; &

  • authorities, when the law requires us to share information or to protect our rights & our customers' safety.

Cookies: We use cookies to keep your cart working, remember your preferences, understand how visitors use our site & measure our advertising. You can control or delete cookies in your browser settings, though some parts of the website may not work properly without them.

Marketing messages: We'll only send you marketing emails or WhatsApp messages if you've agreed to receive them. You can unsubscribe at any time using the link in any email, by replying "STOP" on WhatsApp or by contacting us, & you'll still receive messages about your orders.

Children's privacy: ROSAAVÉ designs clothing for girls & teenagers, & our website is intended to be used by parents, guardians & adult customers. Purchases should be made by an adult aged 18 or over, or with a parent's or guardian's permission. We don't knowingly collect personal information directly from children under 13, & if a parent or guardian believes their child has given us personal information, they can contact us & we'll delete it. We only share photos of customers under 18 on our website or social media with the written permission of their parent or guardian.

How long we keep your information We keep your order & payment records for as long as we need them to provide our services & to meet our legal, tax & accounting requirements. Measurements & fitting notes are kept on your customer record so future orders fit well, & we'll delete them on request. Marketing contacts are kept until you unsubscribe.

How we protect your information: We use secure, encrypted checkout through Shopify & our payment partners, limit access to your information to the people who need it to serve you & take reasonable steps to keep it safe. No method of transmission or storage is completely secure, so we can't guarantee absolute security, but we work to protect your information & will act quickly if a problem arises.

International transfers: Because our store runs on Shopify & we ship worldwide, your information may be stored & processed on servers outside Pakistan, including in Canada, the United States & other countries. We work only with providers that protect personal information with appropriate safeguards.

Your rights: You can ask us at any time to:

  • give you a copy of the personal information we hold about you;

  • correct information that's inaccurate or incomplete;

  • delete your personal information, except where we must keep it for legal or accounting reasons; &

  • stop sending you marketing messages.

If you live in a country with its own data protection laws, such as the UK, the European Union or California, you may have additional rights under those laws, & we'll honor them. To make a request, contact us using the details below, & we'll respond within 30 days.

Changes to this policy: We may update this policy from time to time to reflect changes in our practices or the law. The latest version will always be on this page, with the date it was last updated at the top.

Contact: For any questions about your privacy or this policy, email us at [hello@rosaave.com] or message us on WhatsApp at +92 324 3124643.

ROSAAVÉ, C-145, Block 6, Gulshan-e-Iqbal, Karachi, Pakistan