Last updated: November 10, 2026
Each ROSAAVÉ outfit is made by hand, so we've built this policy around getting the fit right & standing behind our craftsmanship. Standard-size pieces can be exchanged or returned for store credit within 7 days; custom pieces are final sale; every piece comes with free alterations & any faulty or wrong item is repaired, replaced or refunded.
Standard-size pieces: exchange or store credit. You can request an exchange for a different size or another piece, or store credit for the full value of your order, within 7 days of delivery, as long as:
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the piece is unworn, unwashed & unaltered, with no marks from makeup, perfume, deodorant or jewellery;
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all original tags are attached; &
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it's returned in its original ROSAAVÉ packaging, including the dupatta & any accessories that came with it.
Store credit is issued as a gift card to the email on your order & is valid for 12 months. If the piece you'd like to exchange for costs more, you pay the difference, & if it costs less, the balance is issued as store credit.
Custom & made-to-measure pieces: final sale Pieces made to your own measurements or with any custom change, such as a different color, sleeve, length, neckline or embroidery, are made only for you & can't be returned, exchanged or refunded. They're still covered by our free alterations & our promise on faulty items below.
Free alterations If your outfit needs a small fitting adjustment, we'll alter it free of charge within 30 days of delivery. Alterations are made within the seam allowance of the garment, so we can take in or let out the fit & adjust lengths within what the fabric allows. To book an alteration, message us with your order number & the changes you need, & we'll arrange the next steps. Within Pakistan, we cover the delivery of your altered piece back to you.
Faulty, damaged or wrong items If your piece arrives with a manufacturing fault, is damaged in transit or isn't what you ordered, contact us within 48 hours of delivery with your order number, clear photos & your unboxing video. Once we've confirmed the issue, we'll repair or replace the piece at no cost to you, including all shipping, & if a repair or replacement isn't possible, we'll refund you in full to your original card.
Because our embroidery & embellishment are done by hand, small variations in stitching, beadwork or placement are part of what makes each piece unique & aren't considered faults. Colors can also look slightly different on different screens.
How to request an exchange, return or alteration
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Email us at [hello@rosaave.com] or message us on WhatsApp at [+92 XXX XXXXXXX] within the time limits above, with your order number & the reason for your request.
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We'll reply within 2 working days with approval & the return address. Please don't send anything back before it's approved, as unapproved returns can't be accepted.
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Send the piece back to us by a tracked & insured courier. For exchanges & store credit, the return shipping cost is paid by the customer, & we deliver your exchanged piece free within Pakistan.
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Once the piece arrives & passes our quality check, we'll send your exchange or issue your store credit within 5 working days.
Refunds are given only for faulty, damaged or wrong items that we can't repair or replace, & for orders cancelled within the window below. Approved refunds are sent to the original card within 7 working days, after which your bank may take a further 7 to 14 working days to show the amount on your statement. Original shipping charges & any customs duties or taxes are non-refundable, except when the item was faulty or wrong.
Cancellations: You can cancel your order for a full refund within 24 hours of placing it. After 24 hours, your piece is already in production, so the order can't be cancelled.
International orders: International customers can exchange standard-size pieces or receive store credit on the same terms, with return shipping & delivery of the exchanged piece paid by the customer. Customs duties & taxes paid on the original delivery are non-refundable.
Contact For anything about your order, email us at [hello@rosaave.com] or message us on WhatsApp at +92 324 3124643, Monday to Saturday.
ROSAAVÉ, C-145, Block 6, Gulshan-e-Iqbal, Karachi, Pakistan